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Frequently Asked Questions

  • What is a Family Nurse Practitioner (FNP)?
    An FNP is a healthcare provider similar to a family practice doctor who provides a wide range of family-focused health care services to patients of all ages, including infants, adolescents, adults and seniors. FNPs maintain patient records; perform physical exams; order or perform diagnostic tests; prescribe medications; develop treatment plans; and treat acute and chronic illnesses, conditions and injuries that fall under primary care. FNPs practice in a variety of health care settings, including community health centers, private practice, health care systems and universities.
  • What is At Home Family Care's vaccine policy?
    Vaccines are NOT required. Ayvee Lavender FNP will provide adequate information to you so that parents can make this personal decision based on what is best for you and your family. We believe in patient's rights to informed consent , weighing risks and benefits, and medical freedom.
  • Where are you located?
    I practice mainly via telemedicine in the Raleigh area. I travel to Holly Springs/Fuquay-Varina/Garner/Clayton/ Angier and other locations. Physicals and conditions that may require assessment are performed in your home for your convenience. I service a 10 mile radius, and do travel outside this radius for a small convenience fee. Schedule a Meet & Greet to see if your home is in my service area!
  • What is Direct Primary Care?
    Direct Primary Care, or DPC, is a model of healthcare where a healthcare provider offers primary care services using a membership fee. Your healthcare decisions remain between patient and provider, without restrictions or limitations from traditional insurance. This ends up saving patients money in the long run!
  • How is this cheaper than insurance?
    With a DPC model, you are rid of office co-pays, trying to meet your deductible, and services that may be considered out of network or not covered under your insurance plan. Most families are able to switch to a much lower monthly premium which ends up saving money over the course of the year. With At Home Family Care, your provider comes to your home to help you with a physical exam, stitches if needed, and you have direct access via email/text/video chat saving you time at the doctor's office and office visit fees!
  • Is membership right for me? I'm healthy and take no medications.
    Absolutely. It's great to have a healthcare provider you know and who knows you AND your children personally in the unexpected event that you are sick. We can help you take care of most of your needs during after hours, weekends, and even when you are out of town. This saves you a costly trip to the emergency room or urgent care. Even 1 or 2 of these visits can end up more costly than a yearly membership with our services.
  • Membership: How much does it cost?
    Membership is a flat monthly fee based on your age and how many members you want to subscribe. This includes unlimited visits, unlimited access to the provider, home visits, and care for the entire family. The monthly fee covers your yearly physical, any additional phone calls, virtual visits, after hours service for urgent matters that arise unexpectedly. Your membership fee does not include lab work and other referrals for services you may need.
  • Membership: What does the membership fee cover?
    Your membership covers unlimited home and telemedicine visits with zero co-pay. Some examples of visit reasons include yearly check ups/physicals for adults and children, sports physicals, chronic care follow ups, and sick visits. Click here to see a comprehensive list of benefits and services.
  • Membership: What happens if I need to go to the hospital or see a specialist?
    If you are needing hospital care, you will be under the care of the hospital specialist, referred to as a hospitalist. This is not covered by At Home Family Care membership fees. We recommend you keep your insurance to cover any major medical events like hospital procedures or surgeries. Your provider will follow up with you after hospital discharge and coordinate any care you may need with any specialists.
  • Membership: Can I contact the provider after hours?
    Yes! We encourage you reach out via text, email, video chat or call anytime you have any medical questions or need care. Our goal is to keep you healthy, out of urgent cares and emergency rooms!
  • Membership: What if I need medical attention while I’m away from home?
    Even when you are out of town visiting family or enjoying a vacation at your AirBnB, you can contact your provider's direct line or email whenever you need it. If you need a prescription called in, that's covered!
  • Membership: What services are not covered and when do I pay for these procedures?
    Consults for your family members who are not clients of At Home Family Care are not included. You may choose to add them or schedule a One Time Consult.
  • Membership: What if I decide to cancel?
    Our goal is to be a provider you can feel comfortable with to take care of your family's healthcare needs. Please feel free to discuss any concerns so we can work together to help you find a solution. You may cancel your membership if you feel like we are not the right fit for you. We do have a 6-month minimum membership policy. If you choose to cancel and then rejoin, your membership will be subject to the 6-month minimum again and a re-enrollment fee.
  • Insurance: Do you accept insurance?
    No, and that's the beauty of the direct primary care model. There is no restriction on your medical care due to formularies for medication, in or out of network, or prior authorizations. You and your provider work together to do what is best and what is right for your healthcare without a third party saying otherwise.
  • Insurance: Can I be a member if I have insurance?
    You may still purchase a membership with insurance, but we do not bill your insurance or seek any reimbursement. Some plans allow you to pay with HSA or FSA funds. We recommend you check with your specific plan if that is applicable to you.
  • Insurance: As a member, do I still need insurance?
    Yes as our DPC services do not count as insurance. We recommend you keep insurance to cover any major medical events like the need for surgery.
  • Insurance: I already have insurance, won't I be paying twice for the same services?
    A monthly membership with At Home Family Care can help you save thousands of dollars by providing you care without extra costs of co-pays, meeting your out of pocket deductible, and charges you incur from being out of network.
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